Frequently Asked Questions

Kodnab Delivery is a comprehensive SAAS platform designed for logistics and delivery management. We provide businesses with tools to manage deliveries, track packages in real-time, optimize routes, and analyze performance through detailed dashboards.

Getting started is easy! Contact our sales team through the contact form or email us at sales@kodnabdelivery.com. We'll discuss your requirements, set up your account, and provide training to ensure your team can use the platform effectively.

Yes! Kodnab Delivery is available on both Google Play Store and Apple App Store. Our mobile apps provide full functionality for drivers, dispatchers, and managers to manage deliveries on the go.

Absolutely! Our platform provides real-time GPS tracking for all deliveries. You can monitor driver locations, estimated arrival times, and receive instant notifications for delivery status changes.

Kodnab Delivery serves various industries including retail, food and beverage, e-commerce, and logistics companies. Our current clients include established brands like 216 and Fairouz, who rely on our platform for their delivery operations.

Data security is our top priority. We use industry-standard encryption for data in transit and at rest, implement strict access controls, conduct regular security audits, and comply with international data protection regulations. See our Privacy Policy for more details.

Yes! We offer API integration capabilities that allow you to connect Kodnab Delivery with your existing ERP, e-commerce platform, or other business systems. Contact our technical team to discuss integration options.

We offer flexible pricing based on your delivery volume, number of users, and required features. Contact our sales team for a customized quote that fits your business needs and budget.

Yes! We provide comprehensive support through multiple channels including email, phone, and in-app chat. Our support team is available to help you with any questions or issues you may encounter.

Absolutely! Our platform supports multi-fleet management, allowing you to organize drivers into different teams, assign deliveries based on zones or vehicle types, and track performance across multiple fleets.

If a delivery cannot be completed, drivers can log the reason through the app (e.g., recipient not available, wrong address). The system automatically notifies relevant parties and allows you to schedule re-delivery attempts or alternative solutions.

Yes! You can provide your customers with tracking links that allow them to monitor their delivery status, view estimated arrival times, and receive notifications without needing to log into the platform.

Yes! Our platform includes comprehensive analytics dashboards with insights on delivery performance, driver efficiency, customer satisfaction, and operational costs. You can generate custom reports and export data for further analysis.

Yes! We provide comprehensive onboarding and training for all new clients. This includes setup assistance, user training sessions, documentation, and ongoing support to ensure your team can effectively use the platform.

Yes, you can cancel your subscription at any time. Please review our Terms of Service for details about cancellation procedures, notice periods, and any applicable terms regarding fees and data retention.

We continuously improve our platform with regular updates that include new features, performance enhancements, and security improvements. Updates are deployed automatically with minimal disruption to your operations.