Privacy Policy

Last updated: January 27, 2026

At Kodnab Delivery, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Name and contact information (email address, phone number)
• Business information (company name, business address)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)

1.2 Delivery Information

To provide our logistics services, we collect:

• Pickup and delivery addresses
• Package details and descriptions
• Recipient information
• Delivery instructions and preferences

1.3 Automatically Collected Information

When you use our application, we may automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Location data (GPS coordinates for delivery tracking)
• Usage data (features used, time spent, interactions)
• Log data (IP address, access times, app crashes)

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our delivery services
• To process and complete deliveries
• To communicate with you about your deliveries and account
• To improve our services and develop new features
• To provide customer support
• To detect, prevent, and address technical issues and fraud
• To send you notifications about delivery status and updates
• To comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following situations:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Cloud hosting providers
• Analytics services
• Customer support tools

3.2 Business Clients

If you are using our service as an end customer of one of our business clients (such as 216 or Fairouz), we may share relevant delivery information with that business client to fulfill the delivery service.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data centers

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Data portability: Request transfer of your data
• Withdraw consent: Withdraw previously given consent

To exercise these rights, please contact us using the information provided below.

7. Location Data

Our app collects location data to enable delivery tracking and route optimization. You can control location permissions through your device settings. Note that disabling location services may limit functionality of the app.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@kodnabdelivery.com
• Through our contact form